Guides
Work out what is wrong first
Written from calls on this route. If one of these tells you the fix and we never hear from you, that is a good outcome — and if it tells you the part is behind the sealed system, at least you will know why the visit costs what it does.
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Fitting a 42-Inch Built-In Into a 1948 Gregory Ain Kitchen: Openings
Written by Yuki Tanabe
A 36- or 42-inch built-in wants a framed opening close to 84 inches tall and about 24 inches deep, which no 1948 Gregory Ain kitchen has. Here is what the Mar Vista retrofit really involves, and why an under-ventilated opening books the next service call.
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Wine cooler running warm: zones, venting and a cabinet with no air gap
Written by Yuki Tanabe
A Sub-Zero wine unit that will not reach its set point is usually a heat problem before it is a cooling problem. How to tell venting from a failed damper or sensor in a Larchmont or Cheviot Hills cabinet, and what to measure first.
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Fresh food side warm, freezer still cold: what a Los Angeles heat wave exposes
Written by Yuki Tanabe
On a built-in Sub-Zero, one compartment climbing while the other holds points at that side of the system — its evaporator, its fan or its defrost circuit. What to check in an Encino or Westside kitchen before calling anyone.
Book a visit
Read it, then decide whether it needs a visit
$89 service call, credited against the repair. Price agreed before anything is opened up. Visits 8:00 am – 8:00 pm, seven days; the line is answered 24/7.